We care for our customers

Developing the world's best timing hardware and software is not enough for us. We want our customers to be the best race timers on the market.
That is why we offer extensive multi-channel support for all your hardware and software questions.

Knowledge Base

The complete documentation for all RACE RESULT products and software features. Find also learning materials and FAQs.


With our online training program, you will get to know all the important features of our hardware and software step by step.
In addition, we hold Training Sessions around the world to teach timers and keep them updated about latest developments.

Individual Help

The Knowledge Base doesn't provide a fitting answer to your question? You are facing issues with your hardware or your event file in RACE RESULT 12? Feel free to contact us via email stating your customer number. We monitor our emails constantly, and will do our best to always answer inquiries within 24 hours.

Software Setup Service

If desired we'll set up your RACE RESULT 12 event file for chip timing with RACE RESULT equipment, based on the information you provide. Pricing for this service is $99.00 per hour or fraction of an hour.
Please contact us at least a few days before your event!
* all prices excl. tax

At Your Event

If you wish, we can also help with the timing of your event, whether on site or remote. Since the RACE RESULT hardware and software can also be operated via the Internet, we can carry out most of the timing processes remotely.
If desired, we will be happy to make you a non-binding offer.

Youtube Channel

Watch detailed tutorials, webinars, hardware manuals and impressions from some cool events.


Just ask your question about hardware and software. Most of the time there is a RACE RESULT timer who knows a solution or works on it with you!

Support Team

Mark Bockmann

Thorsten Griesbach

Bryce Longacre

Lars Späth

Felix Schöppe

Rubens Koleczko

Ulisse Mariangeli

Andre Robl

Sascha Hornung

Dirk Baumgärtner

Elliot Tabraham-Dowers

Eric Yong Cheen Khen

Practical Guides

For a quick overview and an easy start into your event, these articles in our Knowlegde Base will help you.


Passive System

Manual Timing

USB Timing Box

We embedded a video from a third party (www.youtube.com) here.
By showing the external content you accept YouTube\'s terms and conditions.

Cookies help us deliver our services.
In addition to technically necessary cookies, we use third-party cookies to analyze and optimize our service and to display videos.

Learn more

...may we help?

Get in touch quickly and easily now.


Contact us!

I have read the data privacy terms.