Support

For support enquiries please contact us via email stating your customer number:

support@raceresult.com

We monitor our emails constantly, and will do our best to always answer inquiries within 24 hours.

Customer Care

If you have questions regarding an order, bib layout, delivery date etc., please contact

shop@raceresult.com

Sales

If you need further product information or advice, please contact:

info@raceresult.com
Tel.: +49 (721) 961 409 01

Questions regarding an event

For questions regarding a particular event, please contact the organiser or the timer directly. You will generally find their contact details in the footer of the event page on my.raceresult.com. Registration receipts are exclusively issued by the organiser.

For inquiries regarding our payment processing service, you can contact us at:

payment@raceresult.com

Conditions of use :

For true emergencies, we offer this service for free. However, if we consider that your inquiry results from insufficient self-training and preparation on your side, we may charge you as follows:  Monday-Friday 2.90 EUR per minute, Saturday-Sunday 11 am - 6 pm (German time) 3.90 EUR/Min., Saturday-Sunday 6pm - 11 am 4.90 EUR/Min. Prices excl. VAT but incl. call-forwarding, also abroad. You only pay the normal fee for a call on our landline.

24/7 Emergency number

In case you encounter an issue that needs urgent support, you can reach us at any time using our emergency number. Please only use this number in absolute emergencies, when you need a solution within an hour. If that is not the case, then please write us an email using the support address above.

To help us address your issue as quick as possible, please prepare your customer ID, and any other relevant information (event ID, etc.).

Headquarters

race result AG
Joseph-von-Fraunhofer-Str. 11
76327 Pfinztal, Germany

Offices around the world

race result swiss gmbh
Hanno Maier
Hardstrasse 40
8570 Weinfelden
race result USA
Mark Bockmann
2450 Central Ave Suite A
CO 80301 Boulder
race result Australia
Event Timing
Aaron Clarke
Unit 28, 337 Bay Road
3192 Cheltenham
race result France
Gérald Chalamet
9 Bis Chemin du Vieux Chêne
38240 Meylan
race result UK
Sports Timing Systems Ltd
Unit 9 Lymedale Enterprise Court Dalewood Road, Lymedale Business Park
Newcastle ST5 9QH
race result Denmark
Ib Stokkebye
Vestergade 37 D 1 TV
7100 Vejle
race result Slovakia
Videocom Štancel, s.r.o.
Hlavné námestie 37
060 01 Kežmarok