All RACE RESULT orders are processed through the web shop available on www.raceresult.com, this includes offers which may be sent directly from RACE RESULT.
Products can be added to your cart and ordered directly through the shop, prices automatically consider any discounts which are applicable to your RACE RESULT account.
For custom print products you will be taken to an additional step to configure the requirements of your order including quantity, any custom features, personalisation and the provision of artwork.
It is important when ordering hardware to select the correct country of use, this is to ensure compliance with local regulations and also ensure optimal working performance of the system.
During checkout you will be provided with the available shipping options and prices, this is automatically calculated based on the order and delivery address.
Products and Order Process
All print products, except for generic Products are subject to our print approval process.
Production will start as soon as you have approved of our print preview.
Print Products
Passive Transponders
The RACE RESULT passive transponders are encrypted and specially coded to work with RACE RESULT systems. Coding with a unique bib number is possible with up to 7-digit numbers – the highest permissible number is therefore 9,999,999.
For other systems it will be necessary to generate a chip file using the unique transponder code, we cannot produce transponders with specific chip codes for any third party system.
Race Number Belt
Can I change the length of the race number belt?
The length of the race number belt is adjustable at the buckle.
The race number belt is made for our standard bib numbers and can´t be adapted for other sizes.
Is the race number belt usable by kids?
The race number belt is made for sizes 164 and up and can be used by teens and adults.
Can the race number belt be printed on?
No this is not possible.
HuTags
The codes of the HuTags always consist of four letters and three numbers.
Every customer receives a unique letter prefix, which is reserved for that customer. We always begin production of new HuTags with the number 001 going up. For every new order, the next highest unused number with the same letter prefix is automatically produced. The prefix is systematically assigned and it is not possible to choose a prefix.
Every HuTag code is unique to avoid duplicates and problems with timekeeping, so it's not possible to produce replicate codes. This also means it is not possible to reproduce a HuTag with a code that has previously been produced.
For more information on HuTags, please click here.
For proper maintenance of HuTags, please click here.
Rent
What system do I need?
We recommend the passive system for running events. For events with speeds > 40 km/h or events with water or mud we recommend the active system.
If you are unsure about what system to rent, feel free to use our configurator on our website.
When should I make the Reservation?
Please reserve the hardware as early as possible. We have over 70 systems in our rental pool. However, due to seasonal fluctuations, even these can become limited. Only through early reservation, we can guarantee the delivery.
For last-minute rentals, a surcharge will apply. The surcharge increases the closer the order is placed to the desired rental date.
Please note that the order is only guaranteed upon receipt of a reservation confirmation from us.
Which Date should I select for the Reservation?
A rental is possible from 3 days onwards. If your event, for example, takes place on a Saturday, it is best to select the period from Friday to Sunday. If you want to ensure that you receive the hardware a few days earlier for testing, you can also choose an earlier rental start date.
Please select the desired start and end dates for the rental in the left-hand view. Your selection will then be displayed on the right side:
Should I order Systems and Race Numbers in the same Order?
Please place orders for rental products and custom printed products separately. This allows us to review and confirm the rental request independently of the approval process for the printed products. An additional benefit is that you can choose a separate delivery date for the printed products.
However, if you order both items together, we reserve the right to split the order and charge shipping costs separately.
When will the System be delivered?
We try to send you the rental system one week in advance, so that you have ample time to do some testing. Sometimes this is not possible though and we can only guarantee the time frame specified in the order confirmation.
We do not include any transponders with the systems, unless they are ordered additionally.
See also Should I order Systems and race numbers in the same order?
When do I need to return the System?
Please return the system promptly at your own expense after the rental period has expired. The renter is responsible for ensuring that the system arrives at our location no later than 5 days after the rental period ends. If this is not the case, the rental period will automatically be extended by one week, as per the agreement, and will be charged at double the rate.
Precautions when returning the System
Please check everything, and make sure that all accessories are included. Return everything in the original box, should it be damaged contact us (shop@raceresult.com).
Please make sure everything is cleaned before returning it, otherwise we may charge you a cleaning service fee.
Please ensure that no personal items—such as SIM cards, cables, etc.—are included in the return shipment.
How does the Return Shipping work?
After the expiration of the rental period, you will receive an email containing all the necessary information. There, you will also find the address to which you must return the rental equipment. Currently, the return shipping is at your expense. The shipping costs charged cover only the shipment from us to you.
If you wish to return hardware from abroad to us, please also refer to this article.
Payment and Contract
When do I have to pay for the rented system?
The invoice will be issued with the reservation confirmation and must be paid immediately.
Please note that the rental items will only be dispatched once the payment has been received in our account. You also have the option to send us a payment receipt.
When do I have to sign the contract?
The contract is sent to you with the order confirmation and needs to be signed and returned imminently. We will not deliver any order without a contract. Please also note this information.
Which Countries can we ship Rentals to?
We rent to all countries in the European Union, as well as to all countries where our distributors are located. If you would like to rent outside of these countries, please contact us at shop@racereuslt.com and we will review your request.
What more do I need? (Software)
Where do I find the software?
The software can be downloaded on our web page under "Software" and "Downloads".
How much does the software cost?
The software is free if used in the offline mode. If used online we charge on credit per participant. For more information click here.
When should I start setting up my event?
Please start as early as possible. Especially if this is your first time using our software. We recommend starting at least two weeks in advance.
Please also see our manuals in the support section of our web page.
Cancelling a Reservation
You can cancel the rent until shipping. Please note the cancellation conditions in the rental contract.
Buying Hardware after a Rental Order
When buying the exact same equipment as rented in the previous 14 days, or when keeping the rentals after the rental period, 50% of the rental cost will be deducted from the purchase price excluding shipping and handling and express rental fees. A maximum of 1 rental product is credited per purchased product. There are no deductions after 14 days.
When the rental period exceeds 31 days an extra fee of 100EUR / 100USD per device will be charged excluding Active Transponders.
What should I be aware of regarding rental equipment?
Due to IATA air transport safety rules, your device is shipped with minimal battery charge.
To ensure full functionality, please charge the device completely before using it for the first time.
Repair Orders
If you need to send in equipment for repair, please follow these steps to create a repair order (Return Material Authorization):
- Log in to your customer account at www.raceresult.com.
- In the left menu, go to "Repair / Service Orders".
- Click on "Create New Repair Order".
- Select the appropriate device type, enter the corresponding serial number (e.g., D-5123, A1234), and provide a detailed error description. Please note that an incomplete problem description may cause additional effort and delay the repair process.
- Repairs are carried out without a cost estimate. If you require a cost estimate first, please mention this in the error description. Repair costs are calculated based on both parts and total workhours spent diagnosing and repairing systems.
- Specify which accessories you will include in the shipment. For Active Systems, please include all cables (data cables, power cables), as they could also be damaged or causing the issue.
- Indicate when you need the equipment returned. This helps us prioritize repair orders internally to ensure equal service for all customers.
- Click "Add to Cart" to place the repair order in your cart. You can now add additional repair orders or other purchase items to your cart. Please do not order printed products together with a repair order.
- By clicking "Checkout", you can complete your order as usual.
- After clicking "Submit Order", you will receive a confirmation in multiple ways:
- The repair order number will be displayed on your screen.
- You will receive an order confirmation via email with all details and shipping instructions.
- The repair order will be listed under "Your Repair Orders".
- Carefully pack the device and write the repair order number on the package before sending it in.
Upgrade Options
Decoder Upgrade Option
Upgrade and Service for older RACE RESULT Systems.
Includes:
- Update of the system boot-loader
- New GPS module and Mounting
- New 4G / LTE module including a new front panel connector for an external antenna.
- Upgrade of charging circuitry
- Battery change
- Reliability and Component Quality Upgrade
- System check
- On request optional RFID reader of the latest generation (+1000 EUR / +1100 USD surcharge)
If your mainboard is older than version 1.3, we need to replace it and charge 180,00 EUR / 200 USD extra.
(Note: MB versions displaying 1.3 means your main board needs replacing)
Active Loop Box Upgrade
Upgrade and full service for older Active Loop Boxes.
This upgrade includes:
- Installation of firmware 2.6
- Introduction of new "Store & Forward" mode
- Replacement of internal battery, incl. firmware reconfiguration for more accurate runtime estimation
- Clock recalibration against rubidium reference
- Full functional test of 2.4 GHz and 125 kHz modules, including signal strength and sensitivity
- Waterproof reassembly, including sealing inspection
- Removes Compatibility Mode for legacy V1 active transponders
4G / LTE Upgrade for 4000 / 5000 Decoder
RACE RESULT upgrades your decoder to 4G / LTE and performs a full functionality check.
This includes a new front panel connector for an external antenna.
If your mainboard is older than version 1.3, we need to replace it and charge 180,00 EUR / 200 USD extra.
(Note: MB versions displaying 1.3 means your main board needs replacing)
Shipping and Returns
Delivery Time
Delivery Cost
Delivery Options
Shipping service providers
Shipping Notifications
If you wish to receive updates on the progress of your shipment from our shipping service provider, please confirm during the order process in our shop that we are allowed to share your contact information.
This permission can be revoked with each new order, or the contact details can be modified individually for each order. This has the advantage for you that you will be directly informed about the delivery or any potential delays.
Return Equipment
Shipping Batteries
Lead batteries
Lead batteries, as used in the decoder 5000 / 5000s, can be shipped without special regulations.
Lithium-Ion and Lithium-Metal Batteries
There are special labeling requirements for the shipment of lithium-ion and lithium-metal batteries:
Lithium-Ion-Batteries (UN3481)
Lithium-ion cells and batteries shipped with or in a device must be labeled with the UN3481 sticker. This regulation applies to the following products:
- USB Timing Box
- Management Box
- Loop Box
- Track Boxes
- Ubidium
- BLE Reader
A maximum of twice the number of batteries that the device requires to operate may be sent outside the device. Ubidium can hold 2 batteries in the device, and 4 additional spare batteries may be sent in the same box.
Additionally, the shipping label must include the notation "PI967 Section II."
Lithium-Metal Batteries (UN3091)
Lithium-metal cells and batteries shipped with or in a device must be labeled with the UN3091 sticker. This regulation applies to the following products:
- Active Transponder
Additionally, the shipping label must include the notation "PI970 Section II."
General Information on Battery Shipping
- Battery Level: Please note that, in accordance with IATA regulations, our devices with lithium-ion batteries may only be shipped with a minimal charge. Before first use, please fully charge the devices.
When returning devices to us, please ensure that the batteries are only minimally charged. - Packaging Requirements: Please ensure that the batteries are cushioned so that the package can withstand a fall from a height of 1 meter without damage.
- Defective Batteries: Defective batteries or loose batteries without a device must not be shipped. Please contact your local disposal service for proper disposal. Do not return defective devices with batteries or loose batteries to us.
- Safety Data Sheets: Safety data sheets can be downloaded from the following link. It is recommended to print the relevant safety data sheets and include them with the shipment to ensure that all relevant information about the batteries is available.
- Warning Stickers: You can download the warning stickers from the attached file.
Certificate of Origin & A.TR & EUR.1
Please note the following fees for customs documents:
- Certificate of Origin with attested Commercial Invoice and Packing List: EUR 35 / USD 35
- A.TR: EUR 65 — required only for shipments to Türkiye
- EUR.1: EUR 75 / USD 75
If you require a printed version of the documents to be sent separately by mail, additional shipping costs will apply.
Subsequent Shipment Outside the EU
You may either place your order with a delivery address in Germany (DE) or choose to collect the goods directly from our premises.
Please let us know that you intend to export the goods outside the European Union within two weeks after collection or delivery, and provide us with the final destination address.
We will then prepare and provide you with the required export documents, including the customs declaration and the commercial invoice.
After the export has been completed, we require a confirmation of export that has been signed and stamped by the customs office responsible for the export from the EU.
Once we receive the official proof of export (the customs document bearing the customs office's stamp), we will refund the VAT that was charged and paid with your order.
Payment
Invoice
You can find all your invoices in your customer account area:
Please note that we will initially create a proforma invoice. It is legally required to issue proforma invoices before the invoice is paid and the goods are shipped.
This is because the final invoice must include the date of service provision. As long as an invoice is not paid and the goods are not dispatched, we cannot issue a final invoice.
Invoices must be checked for accuracy within 8 weeks, after which time they may no longer be corrected or adjusted.
Which Payment Methods are offered?
The available payment methods vary from country to country.
Orders from Headquarters
- credit card
- direct debit
Orders from USA
- Credit card (for American Express card, please use the link to PayPal)
- PayPal
- Wire/ACH/Check
Orders from Australia
- PayPal
- payment on invoice
Orders from Switzerland
- payment on invoice
Orders from Malaysia
- payment on invoice
Orders from LATAM
- payment on invoice
Orders from India
- payment on invoice
In some countries, only payment in advance is possible. In such cases, we commence production only upon proof of payment or a payment confirmation.
Please be aware that in some countries, due to current high transaction fees, we are unfortunately unable to offer PayPal or credit card options other than MasterCard and Visa.
If your credit card payment is unsuccessful, you will automatically receive an email with a payment link at a later time. In this case, please refrain from placing a new order.
Once your payment has been processed, we will be unable to make any changes to the payment method.
Proof of Payment
If you choose to pay in advance and have to transfer the payment, you can also expedite the process by sending us a payment receipt.
A payment receipt must include the following information:
- Our company name
- Our bank account details
- The transferred amount
- The order ID as the payment reference
Receipt
We do not issue receipts for paid invoices. Once an invoice is paid, we note it at the bottom of your invoice. You will also find the payment method mentioned there.
Different Delivery or Billing Address
Can I order to a different address?
You will be asked for the delivery address during the order process. This is normally the address that is assigned to your account, if you want the order delivered to a different address you can enter the new address. When ordering individual print products via the shop, you can also change the delivery address in the print preview.
Can I have a different billing address?
Normally, the billing address is the one assigned to your account. If you want to order with a different billing address, you are able to add this during the order process in the webshop. When ordering individual print products via the shop, you can also change the billing address in the print preview.
Shop Voucher
If you have received a shop voucher, you can find it in your customer account under the "Overview" section.
Please note that for each order, a maximum of 50 % of the purchase value, excluding shipping costs, can be applied with the voucher. The remaining balance will be retained and deducted from subsequent orders.
Contracts
What contracts are available?
- Rental contract (for the lease of our hardware)
- Sales contract (for the acquisition of our hardware)
- Online Payment Agreement (for the use of our online payment service)
- Privacy Policy (When using RR12 online, you will be asked to accept these)
Where can I download the contracts?
All our contracts can be found here on our website.
When should a contract be filled out?
A contract must always be completed and signed before the shipment of the goods. Otherwise, the delivery date may be postponed.
Do I need to mail the contract?
Please do not send contracts to us by mail. A photo or scan of all pages is completely sufficient. Please send the email to shop@raceresult.com. You will then receive a countersigned version of the contract via email to the address associated with your customer account.
Where can I find my contracts?
You can find your contracts online in your customer account:
Do I need to fill out the contracts again for every rental / purchase?
No, as long as there are no changes in the contracts or in your customer account, you do not need to fill out the contracts again.
Why do I need to fill out a contract again?
If the contact details in your customer account have changed or the bank account, the contracts need to be filled out again. It may also be the case that the contract terms have changed from our side, in which case the contracts need to be filled out again.
Why are my contract details incorrect?
It may happen that we ask you to fill out a previously signed contract again or change your data in the customer account.
For legal reasons, we can only accept a contract if the address details in the contract match the information stored in the customer account.
In cases where the contract is not signed by the owner of the customer account, we additionally require proof of signing authority.
Regarding the framework agreement for online registration, please note that all invoices for the registration fee payout will be issued based on the data stored in the customer account. These invoices cannot be modified retrospectively.
Other
Claims
Please note, in the case of complaints regarding printed products, we do not assume liability for errors in the layout that were already visible in the print preview. By providing your approval, you confirm that the print preview is 100 % correct.
Also, please refer to the information regarding tolerances in printing.
If, however, an error has occurred or the delivery is incomplete, please contact us via email at shop@raceresult.com.
If there is damage to the packaging or the product, please also include photos.
Public Holidays
RACE RESULT Headquarters are closed on public holidays, as well as on December 24 and December 31.
No production takes place on these days. Please note that delivery times may be longer.
| New Year | 01.01.2026 |
| Heilige Drei Könige | 06.01.2026 |
| Karfreitag (Easter) |
03.04.2026 |
| Ostermontag (Easter) |
06.04.2026 |
| Tag der Arbeit | 01.05.2026 |
| Christi Himmelfahrt | 14.05.2026 |
| Pfingstmontag (Pentecost) |
25.05.2026 |
| Fronleichnam | 04.06.2026 |
| Operational closure | 08.07.2026 |
| Tag der Deutschen Einheit | 03.10.2026 |
| Allerheiligen |
01.11.2026 |
| Heilig Abend | 24.12.2026 |
| 1. Weihnachtstag (Christmas) |
25.12.2026 |
| 2. Weihnachtstag (Christmas) |
26.12.2026 |
| New Year's Eve | 31.12.2026 |
We would also like to inform you that public holidays at the locations of our international offices and distributors may cause additional delays in production and delivery times.
For more information, feel free to contact shop@raceresult.com.
Forgotten your Password
If you forgot your password, you can click on "forgot your password" on our website. You will need your customer ID and the email address used with your account.
How can I contact the RACE RESULT Team?
Here you will find our contact information, both during regular business hours and for our fee-based emergency service.