Questions regarding the Ordering Process

What is the Process for Ordering Individual Print Products

  1. Log in or Register in the online shop.
  2. Choose the desired products and add them to your shopping cart.
  3. You will receive an order confirmation via email (please check your spam folder if you have not received an email).
  4. We will send you a print preview as soon as possible via email.
  5. You can request any changes directly in the print preview.
  6. Once you approve the order, you will get notified about the final delivery date. Please note that you can not make any changes to the order from this point forward.
  7. Depending on the payment method, you will be given the opportunity to make payment either after print approval or after shipment.
  8. Your order will be produced and delivered to you on the specified date.

Please note that any custom print products can not be returned.

 

How does the ordering process for pre-produced print products work?

This order process only applies to generic bibs, RACE RESULT bibs, as well as the "RACE RESULT Triathlon Transponder (generic, disposable)". We pre-produce these products in pads of 100. These products cannot be individually printed. See also "Tyvek Bib Number A5, Regular".

If you only order these products, you will not receive a print preview. Your order will be directly forwarded to our shipping department.

Can I place Orders for printed Products via E-mail?

Please place your order through our online shop. If you have any questions in advance or special requests, please email shop@raceresult.com.

Please be aware, however, that inquiries submitted via email may experience longer processing times. This is because orders placed through our online shop take precedence and are processed nearly around the clock on business days.

In our online shop, you will find all products with detailed information and prices, categorized into various sections. You can place orders for any product there.

Should I place my Order even if the Personalization Data is not final?

If you don't have all your personalization data ready, or if the online registration is not yet closed, you can still place your order.

The advantage of doing so is that we can start creating the layout and address any layout-related queries, which enables us to send your order for approval more quickly once we have the personalization data.

If you are using RACE RESULT 14 for participant management, you can provide us with your Event ID when placing the order. This allows us to continuously update the data during the layout process.

If you provide us with an Excel list for personalization, you are welcome to send us a preliminary list and let us know which participant details should be placed on the layout. We will then create a preview according to your preferences. Once the registration is completed, you can upload the final Excel spreadsheet in the print preview, and we will send you the updated layout.

You can find a list of fields imported from RACE RESULT 14 and the requirements for the Excel spreadsheet in our help section.

Is there a minimum Order Quantity

There is no minimum order quantity unless otherwise stated. Information regarding the minimum order quantity can be found in the respective product description in the online shop.

How long do I have to wait for the Print Preview?

You will receive the first print preview within 24 hours of placing your order (not including weekends and public holidays). We always strive to give you the fastest service possible, but please consider that it is not always possible to provide a print preview before 12pm CET.

Please plan your delivery with corrections in mind and remember that any approval after 12pm CET will delay the production date by one day, this can lead to express costs.

 

Can I remove the raceresult.com URL?

In general, we provide our bibs with our URL. In the case of bibs without a transponder, this can be removed if desired; this is not possible for print products with a transponder due to legal regulations.