Please follow the steps below to ensure a smooth return and repair process:

1. Contact Support
Please reach out to our support team to create a repair order in our system and inform us about the serial ID of your device. You will receive an RMA (Return Material Authorization) number for easy reference. Please let us know if you have a desired date for the latest return of the Ubidium or if you have a different delivery address.

2. Prepare the Device
Before shipping, please check if all accessories are included with the device:

• 1x battery
• Loop cable
• 2.4 GHz antenna

3. Packaging

• If possible, use the original packaging to prevent any mislabeling and ensure safe transportation.
• Clearly mark the outside of the package with the RMA number provided by our support team.
• Ensure the Ubidium is securely padded inside the box to avoid damage during transit.
• The UN3481 sticker (attached) must be placed on the box, and the label must mention “PI967 Section II”.

4. Shipping
For better tracking and convenience, we will provide a UPS return label and, if needed, organize the collection with UPS.

You will receive a confirmation once we have received your device.

For any further questions, please do not hesitate to contact our support team.