Are there any personalization fees?
Our print products can contain individual data depending on the participant. As soon as you
- submit an Excel list or
- use data from a RACE RESULT 14 event file or
- provide QR codes or graphics from third-party services for recognition and photo distribution platforms
There will be a one-off cost of 15 EUR / 15 USD for personalization.
The following variables are free of charge, if they do not need an Excel file and do not have a RACE RESULT 14 event ID linked:
- Simple bib number ranges
- Barcode / QR code
- Relay numbers
- Layout -> entire layout or only logo change
- Texts such as competition name per number range
- Color changes of areas and text
How do I submit personalization data?
During the order process, you can add the personalization option in the "Personalization" configuration step and choose from the following options:
- If using RACE RESULT 14, you can specify the event ID.
- You can upload a single Excel file directly.
- You can also choose to send the Excel list via email to shop@raceresult.com at a later time (please include your order ID).
How can I permanently delete personal data?
- If you would like to have the personalization data you submitted permanently deleted, you can initiate this via the privacy icon. To do so, go to “Orders” in your customer account and click on the icon to the right of the magnifying glass for the relevant order. The deletion can be carried out immediately - even before production begins. In this case, printing with personalization data will no longer be possible.
- We recommend performing the deletion only after you have received and checked the goods. Otherwise, in the event of a reprint or a complaint, you may need to provide the personalization data again.
- Please note that once the personalization data has been deleted, a preview of the order may only be available to a limited extent or may no longer be possible at all.
Personalization from RACE RESULT 14 Event File
When using RACE RESULT 14 online for your event, you can link your order to the event ID.
Please note that only one event can be linked per order.
We can then dynamically use most fields from your event file for personalization. This includes:
- Bib number
- All user inputs (name, club, team, age, phone, …), incl. additional text fields
- Nation -> flags
- Contest name
- Bib ranges
- Age groups
- User-defined fields
- User-defined attributes
- Custom additional fields, such as T-shirt sizes, etc.
- Comments
- CMYK color codes for the bib design
Please note that the following event file data cannot be used for personalization:
- Event name
- Pictures
- Start times / Finish times
- Results
- Team Scores
- Lists
- Certificates
- Statistics
Kindly be aware that the process may encounter issues if there are errors in your event data, such as duplicate field names. To avoid problems and delays, please ensure all entries in your event file are unique and free from redundancies.
Personalization – Excel File Requirements
File Format
Please send us your file in one of the following formats:
- *.csv
- *.xlsx
Each column in your Excel file requires a unique header, which we use as a placeholder for your personalized layout. Please be clear and consistent when naming columns.
We can process the following data for personalization:
- Text incl. special characters (e.g. bib number, contest name, first / last name, team, club, company, year of birth, address fields, phone, …)
- CMYK color code
- URLs for QR-code or barcode
Please note the following points when creating your data file:
- Per order, create only a single file with all bib numbers (including the numbers that do not have any personalization). Do not create multiple files or worksheets. If you have multiple products with personalized data, please use additional columns in the same file to specify these products.
- If you order print products with transponders, there can't be any number duplicates in the file.
- If the printed bib number differs from the requested transponder coding, you must create a separate column with the transponder number. For example: the printed bib number is A101, but the transponder is programmed as 101.
- If you order print products with transponders, please note that the programmed transponder codes may have a maximum of 7 digits – the highest permissible number is therefore 9,999,999.
- Name each column header and inform us, which column should be placed where on the layout. The column headers can't contain any empty spaces or special characters.
- In case of a layout change within the same order, please create a column with the layout's name.
- In case of a color change, please create a column with the CMYK color value or the color name.
- For personalization with country flags, we need the ALPHA-2 or ALPHA-3 code in a column. All countries must be written in the same code.