I have chip reads but they say "Ignored".

You forgot to set a timing point for your Decoder connection. Navigate to the Timing tab and verify that the dropdown list for your decoder connection has the correct Timing Point selected.

I have chip reads but no results.

Verify that your chip reads are assigned to a Timing Point under Timing > Chip Reads.

Verify that the Start and Finish results are set under Main Window > Contest. For Splits, these can be set to Automatic. For events using Results (Advanced), this will vary depending on your setup.

Verify that your start time is correct. The format is hours, minutes, seconds, milliseconds (hh:mm:ss.kkk) in a 24-hour format.

I am not getting any chip reads but the decoder is beeping and I see the passing count increasing.

Did you press the green play button to open the decoder connection under the Timing tab? If not, press the green play button now, then press the blue rewind button.

The decoder is beeping, but the passing count is not increasing.

Did you remember to start the Decoder? If not, unfortunately, you have missed any chip reads prior to noticing this. Press the green START button on the decoder before the race starts.

My output report is blank.

The only reason participants would not show on a report is due to the report filter. The easiest way to troubleshoot this is to first make a copy of the report, then move the filter(s) to the data section of the report. This will one, remove the filters from the report so all participants show, and two, display the values you are filtering in the report so you can visually see why they are not working. Once you find the filter that is not working, trace it back to the root of the cause.

I have results but the times are off by several hours.

This is most likely due to the time zone on your Decoder not being correct. Check to see if this is the case. If it is, offset your start time by the same amount of time as the Decoder is off. For example, if your Decoder time is 2 hours ahead, add 2 hours to your start time.

I am using Splits and the first-place finisher is not showing in the results but has a finish chip read.

Assuming you have already checked the above-mentioned issues relating to missing results, next you will want to verify that your Splits settings are correct. Under Main Window > Splits, verify that the minimum and maximum times for your finish split are correct for the Contest the participant is in.

Why do I see participants with "N.N."

If you see "N.N." in your participant list, these are participants that were automatically generated because the transponder scanned did not exist in the event file yet. There are a few reasons for this and several ways of fixing these participants. Regardless of why this happened, the first step is determining who the no-name participant is. Once you know this you can use one of the below methods to fix the issue.

If the no-name participant is entered in the event file, but under a different bib number, you can use the Swap tool located under Main Window > Adapt Data > Swap. This will allow you to swap participant data from one participant to another (move the participant's real data to the no-name profile).

If the participant is not in the even file at all yet, you can simply update the no-name participant profile with the participant's information.

A participant is missing from the Gender or Age Group results.

If a participant is missing from a result report, it could be due to missing or incorrect participant data. For example, if someone is missing from the Gender results, it's possible they are missing a gender in their participant data. You should check the participant's profile under the Participants tab to see if they have a gender set and that it is correct. This also goes for Age. If age is missing or incorrect, then your Age group results will be incorrect.

For Age Group based rankings, it is also possible you need to refresh Age Group assignments. This can be done under Main Window > Age Groups > Refresh Age Groups of All Participants.