Athletes can file inquiries by filling out the inquiry form on the Contact page of an event on my.raceresult.com. It serves to standardize communication between participant and race director/timer.

On the left side you can see all the inquiries which were submitted for this event. By clicking on an entry in the list the inquiry is shown on the right side. By clicking on the delete-icon in the list you can remove the inquiry completely or mark it as 'done' (in case you have already responded to it by email or phone).

There are five steps to handle an inquiry.

1. Determine which participant sent the inquiry. Under Identification you can find some suggestions.
2. The reported problems are displayed. Determine how to correct these.
3. Optionally choose to send a response email and fill up the text.
4. Optionally enter some notes (for internal reference)
5. Click on Correct to finish editing, correct the problem and send the response email.