Conditions of use :
For true emergencies, we offer this service for free. However, if we consider that your inquiry results from insufficient self-training and preparation on your side, we may charge you as follows: Monday-Friday 2.90 EUR per minute, Saturday-Sunday 11 am - 6 pm (German time) 3.90 EUR/Min., Saturday-Sunday 6pm - 11 am 4.90 EUR/Min. Prices excl. VAT but incl. call-forwarding, also abroad. You only pay the normal fee for a call on our landline.
In case you encounter an issue that needs urgent support, you can reach us at any time using our emergency number. Please only use this number in absolute emergencies, when you need a solution within an hour. If that is not the case, then please write us an email using the support address above.
To help us address your issue as quick as possible, please prepare your customer ID, and any other relevant information (event ID, etc.).
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