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Support
For support enquiries please contact us via email stating your customer number:support@raceresult.com
We monitor our emails constantly, and will do our best to always answer inquiries within 24 hours.
Customer Care
If you have questions regarding an order, bib layout, delivery date etc., please contact:shop@raceresult.com
Sales
If you need further product information or advice, please contact:info@raceresult.com
Tel.: +49 (721) 961 409 00
Questions regarding an event
For questions regarding a particular event, please contact the organiser or the timer directly. You will generally find their contact details in the footer of the event page on my.raceresult.com. Registration receipts are exclusively issued by the organiser.For inquiries regarding our payment processing service, you can contact us at:
payment@raceresult.com
Conditions of use
For true emergencies, we offer this service for free. However, if we consider that your inquiry results from insufficient self-training and preparation on your side, we may charge you as follows:
Monday-Friday 2.90 EUR per minute, Saturday-Sunday 11 am - 6 pm (German time) 3.90 EUR/Min., Saturday-Sunday 6pm - 11 am 4.90 EUR/Min. Prices excl. VAT but incl. call-forwarding, also abroad. You only pay the normal fee for a call on our landline.
To avoid delays, please have your customer number ready.
24/7 Emergency number
In case you encounter an issue that needs urgent support, you can reach us at any time using our emergency number. Please only use this number in absolute emergencies, when you need a solution within an hour. If that is not the case, then please write us an email using the support address above.
To help us address your issue as quick as possible, please prepare your customer ID, and any other relevant information (event ID, etc.).
Headquarters
race result AGJoseph-von-Fraunhofer-Str. 11
76327 Pfinztal
Germany
Offices around the world
race result swiss gmbh
Hanno Maier
Hardstrasse 40
8570 Weinfelden
609 S Taylor Ave Unit E
CO 80027 Louisville
Event Timing
Aaron Clarke
Unit 28, 337 Bay Road
VIC 3192 Cheltenham
GĂ©rald Chalamet
19 rue Casimir Julhiet
38420 Domène
Sports Timing Systems Ltd
Unit 9 Lymedale Enterprise Court
Dalewood Rd, Lymedale Business Park
Newcastle, Staffordshire, ST5 9QH
Ib Stokkebye
Vindelevvej 33
7300 Vindelev
Videocom Ĺ tancel, s.r.o.
Hlavné námestie 37
060 01 KeĹľmarok
Suite 11.01, South Wing Menara OBYU, Damansara Perdana
47820 Petaling Jaya
MALAYSIA
Jose Ravera
Bv. Chacabuco N° 560 - 3° Piso - Ap. "B"
X5000IIF CĂłrdoba Capital - Pcia. de CĂłrdoba
ARGENTINA
Adventures Sports Systems and Timing Pvt Ltd
Jaskirat Singh
First floor, M -56 Greater Kailash 2
110048 New Delhi
