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Get in touch

We monitor our emails constantly, and will do our best to always answer inquiries within 24 hours.

Support

Get in touch

For support enquiries please contact us via email stating your customer number:

support@raceresult.com

Customer Care

Get in touch

If you have questions regarding an order, bib layout, delivery date etc., please contact:

shop@raceresult.com

Sales

Get in touch

If you need further product information or advice, please contact:

info@raceresult.com

Tel.: +49 (721) 961 409 00

Payment

Get in touch

For inquiries regarding our payment processing service, you can contact us at:

payment@raceresult.com

Questions regarding an event

For questions regarding a particular event, please contact the organizer or the timer directly.
You can find their contact information under the 'Contact' tab on the event page at my.raceresult.com, or in your registration confirmation email if you've already signed up.

At RACE RESULT, we provide the timing hardware, software, and online registration platform. However, we are not directly involved in organizing or managing the events listed on our platform. Registration receipts are exclusively issued by the organizer.

my.raceresult.com

24/7 Emergency number

In case you encounter an issue that needs urgent support, you can reach us at any time using our emergency number. Please only use this number in absolute emergencies, when you need a solution within an hour. If that is not the case, then please write us an email using the support address above.

To help us address your issue as quick as possible, please prepare your customer ID, and any other relevant information (event ID, etc.).

Conditions of use

For true emergencies, we offer this service for free. However, if we consider that your inquiry results from insufficient self-training and preparation on your side, we may charge you as follows:
Monday-Friday 2.90 EUR per minute, Saturday-Sunday 11 am - 6 pm (German time) 3.90 EUR/Min., Saturday-Sunday 6pm - 11 am 4.90 EUR/Min. Prices excl. VAT but incl. call-forwarding, also abroad. You only pay the normal fee for a call on our landline.

To avoid delays, please have your customer number ready.

Headquarters

Headquarters

race result AG
Joseph-von-Fraunhofer-Str. 11
76327 Pfinztal
Germany

Offices around the world

RACE RESULT Americas Inc.
609 S Taylor Ave Unit E
CO 80027 Louisville
RACE RESULT Australia
Event Timing
Aaron Clarke
Unit 28, 337 Bay Road
VIC 3192 Cheltenham
RACE RESULT Asia Sdn Bhd
23-3 Oval Damansara, 685 Jalan Damansara, TTDI
60000 Kuala Lumpur
MALAYSIA
RACE RESULT Latam
Jose Ravera
Bv. Chacabuco N° 560 - 3° Piso - Ap. "B"
X5000IIF Córdoba Capital - Pcia. de Córdoba
ARGENTINA
RACE RESULT France
Gérald Chalamet
19 rue Casimir Julhiet
38420 Domène
RACE RESULT UK
Sports Timing Systems Ltd
Unit 9 Lymedale Enterprise Court
Dalewood Rd, Lymedale Business Park
Newcastle, Staffordshire, ST5 9QH
RACE RESULT Denmark
Ib Stokkebye
Vindelevvej 33
7300 Vindelev
RACE RESULT Slovakia
Videocom Štancel, s.r.o.
Hlavné námestie 37
060 01 Kežmarok
RACE RESULT Switzerland
race result swiss gmbh
Hanno Maier
Hardstrasse 40
8570 Weinfelden
RACE RESULT India
Adventures Sports Systems and Timing Pvt Ltd
Jaskirat Singh
First floor, M -56 Greater Kailash 2
110048 New Delhi

Privacy Policy

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We also use third-party cookies that help us analyze and understand how you use this website and provide you with content that is relevant to you. These cookies will only be stored on your browser with your consent. You also have the option to opt out of these cookies. However, opting out of some of these cookies may affect your browsing experience.

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Do you have a question?

Our team is happy to advise you personally.

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Contact us!

The team at RACE RESULT will be happy to assess your individual needs, troubleshoot existing issues and answer any questions that you might have. Feel free to reach out through the provided form now.

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