Athletes can file inquiries by filling out the inquiry form on the Contact page of an event on my.raceresult.com. It serves to standardize communication between participant and race director/timer.

Inquiries from all of your events are handled together here, in the Start menu under my.raceresult.com, alongside Event Groups and Comments. This replaces the previous Handle Inquiries page inside each event file; existing inquiries were migrated automatically.

Inquiries are grouped by event and listed under three tabs: Open, Closed, and Deleted. Clicking an inquiry shows its details on the right: the event it belongs to (with a link to open that event), the sender, status, date, and bib number if one was given, followed by the problem the athlete reported, for example a missing result, incorrect clothing, contest, or finishing time, exactly as entered in the Contact form.

If the inquiry could be matched to a participant, their bib and name are shown with an edit icon; clicking it opens the participant’s full record on the right so details can be corrected without leaving the page. A Notes field below is for internal reference.

The full message thread is shown underneath, including the original inquiry and any replies already sent. To reply, type a message in the box at the bottom or choose a template from one of the event’s Email/SMS Templates. From, To, Cc, Bcc, Subject and Message can all be adjusted before clicking Send.

Use the Status drop-down to mark an inquiry Open or Closed, or the Delete button to remove it.