Al enviar correos electrónicos desde RACE RESULT 12, puedes utilizar nuestros servidores para enviar un máximo de 10 correos electrónicos (excluidos los correos electrónicos de confirmación de registro automático), o puedes conectar tu propio servidor SMTP para enviar una cantidad mucho mayor.
Necesitará encontrar la configuración de su servidor de correo SMTP, normalmente está disponible a través de su proveedor de hosting, normalmente el nombre de usuario será su dirección de correo electrónico con la contraseña correspondiente.
Al configurar su servidor SMTP por primera vez, es recomendable probarlo enviándose un correo electrónico a usted mismo; esto se puede hacer en un evento de prueba agregándose como participante.
A continuación se muestran algunas configuraciones comunes del servidor SMTP. Tenga en cuenta que esta configuración cambia y es posible que solo sea precisa hasta la fecha en que se redactó esto, el 17/03/2020.
Office 365 SMTP Settings
- Server address: smtp.office365.com
- Port: 587
- Encryption: TLS
Outlook SMTP Settings
- Server address: smtp-mail.outlook.com
- Port: 587
- Encryption: TLS
GoDaddy SMTP Settings Americas
- Server address: smtpout.secureserver.net
- Port: 465 or 587
- Encryption: SSL
Errores de Email SMTP
Connection Refused
Este error ocurre cuando el servidor SMTP al que intenta conectarse rechaza la conexión. Algunas cosas a considerar al recibir este error.
- ¿Cuáles son los límites de su proveedor de correo electrónico? La mayoría de los proveedores limitan la cantidad de correos electrónicos que se pueden enviar en un período de tiempo determinado.
- ¿Su dirección de correo electrónico no tiene espacio? Si su correo electrónico se está quedando sin espacio, es posible que tenga problemas para enviar varios correos electrónicos.
Incorrect authentication data
- Este error ocurre cuando la configuración SMTP es incorrecta para su dirección de correo electrónico.
Automatic E-Mail Error Notifications
If there is an error sending the email during online registration, an error message will be sent to the customer's email address.
This will contain the event ID and time, as well as the trigger (context) and the error description.
Example:
Dear Joe,
An error occured in event 123456:
Timestamp:2024-01-01T12:45:09+02:00
Context:
AfterSave actions of registration "Single-Registration", ID 123
Error:
error sending email in AfterSave actions: no email given
We kindly ask you to check and if possible fix the problem. Feel free to contact us in case you have any questions about this issue.
Kind regards,
Your RACE RESULT team
Common errors:
Error: error sending email in AfterSave actions: no sender given
Explanation: There is no sender in the email template used to send after registration.
Error: error sending email in AfterSave actions: no subject given
Explanation: There is no subject in the email template used to send after registration.
Error: error sending email in AfterSave actions: no email given
Explanation: The field for the participant's email address is not requested/saved in the registration form.
Error: error sending email in AfterSave actions: error sending email: gomail: could not send email 1: 450 4.1.2 <sample@wrongurl.com>: Recipient address rejected: Domain not found
Explanation: The email could not be sent because the participant's address could not be reached. This is very often a typo.
Error: error sending email: gomail: could not send email 1: 450 Requested mail action not taken: mailbox unavailable
Mail send limit exceeded.
Explanation: The sending limit of the mail server used has been reached because most providers have set limits to protect against spam mail.
Error: error sending email in AfterSave actions: error sending email: gomail: could not send email 1: 450 4.7.1 <sample@participant.com>... sample@organizer.com has exceeded 5000 messages per 1 day
Explanation: The sending limit of the mail server used has been reached because most providers have set limits to protect against spam mail. Here with the detailed information that the daily limit of 5000 messages has been reached.
Error: error sending email in AfterSave actions: Post "https://messy.raceresult.com/emails/send?sync=true": context deadline exceeded (Client.Timeout exceeded while awaiting headers)
Explanation: The receiving email server did not respond to the request within the expected time. The exact reason can be found on the recipient's side.
Note:
The ID listed in the context is the ID of the participant whose registration triggered the error. Quickly identify the participant in question by entering [ID]=123 in the search bar.