In rare cases you receive an error message / warning after the boot up process. Please find a list of error screens below as well as a description of what has caused the decoder to fail. Once you confirm the error message, you will see a permanent error code where you usually see the antenna indicator on the screen. We investigate every failure, so please upload diagnostics of the affected decoder as soon as possible. Inform us about the uploaded diagnostics and include the following information:
- Decoder-ID
- Date/Time when you experienced the error
- Have you seen the error before on the same decoder?
- What have you done after receiving the error message (especially when you don't see it for the first time)?
Error messages
Noise:
| U | H | F | s | u | b | s | y | s | t | e | m | p | r | o | b | l | e | m | : | n | o | i | s | e | . | ||||||||||||||
| E | x | p | e | c | t | r | e | d | u | c | e | d | d | e | t | e | c | t | i | o | n | r | a | t | e | ! | |||||||||||||
| P | l | e | a | s | e | n | o | t | i | f | y | r | a | c | e | r | e | s | u | l | t | . | |||||||||||||||||
| ► | O | K | ◄ |
This is a non-fatal error. It is often raised when the antennas are not completely unfolded, if much metal is around the antennas or if other devices use the same frequencies. Usually it is safe to re-use the decoder and check if the problem persists at the next race/setup.Permanent error code: RF ERROR: NOISY ENV
llrp:
| U | H | F | s | u | b | s | y | s | t | e | m | p | r | o | b | l | e | m | : | l | l | r | p | . | |||||||||||||||
| E | x | p | e | c | t | r | e | d | u | c | e | d | d | e | t | e | c | t | i | o | n | r | a | t | e | ! | |||||||||||||
| P | l | e | a | s | e | n | o | t | i | f | y | r | a | c | e | r | e | s | u | l | t | . | |||||||||||||||||
| ► | O | K | ◄ |
This error is caused by a software level UHF reader disconnection, it may be caused by a command timeout or when the UHF reader was intentionally restarted. This does not represent hardware failure. Please upload the diagnostics file of the affected decoder. Permanent error code: FATAL ERROR: R-RES
Exception:
| U | H | F | s | u | b | s | y | s | t | e | m | p | r | o | b | l | e | m | : | e | x | c | e | p | t | i | o | n | . | ||||||||||
| E | x | p | e | c | t | r | e | d | u | c | e | d | d | e | t | e | c | t | i | o | n | r | a | t | e | ! | |||||||||||||
| P | l | e | a | s | e | n | o | t | i | f | y | r | a | c | e | r | e | s | u | l | t | . | |||||||||||||||||
| ► | O | K | ◄ |
Permanent error code: FATAL ERROR: R-EX
This error is caused by an unspecified rare UHF reader exception. Please upload diagnostics of the affected decoder so we can further investigate the failure.
Overload:
| U | H | F | s | u | b | s | y | s | t | e | m | p | r | o | b | l | e | m | : | o | v | e | r | l | o | a | d | . | |||||||||||
| E | x | p | e | c | t | r | e | d | u | c | e | d | d | e | t | e | c | t | i | o | n | r | a | t | e | ! | |||||||||||||
| P | l | e | a | s | e | n | o | t | i | f | y | r | a | c | e | r | e | s | u | l | t | . | |||||||||||||||||
| ► | O | K | ◄ |
Permanent error code: FATAL ERROR: R-SW
This error is displayed when there is no specific LLRP program error/exception, but the UHF reader does not respond to some monitoring checks (like temperature). Possible causes: temporary or permanent connection issue on the control channel. Could be an aftereffect of some other error which causes re-connects to the UHF reader. Please upload diagnostics so we can get to the root cause.
Cable:
| U | H | F | s | u | b | s | y | s | t | e | m | p | r | o | b | l | e | m | : | c | a | b | l | e | . | ||||||||||||||
| E | x | p | e | c | t | r | e | d | u | c | e | d | d | e | t | e | c | t | i | o | n | r | a | t | e | ! | |||||||||||||
| P | l | e | a | s | e | n | o | t | i | f | y | r | a | c | e | r | e | s | u | l | t | . | |||||||||||||||||
| ► | O | K | ◄ |
Permanent error code: FATAL ERROR: R-PHY
The Ethernet connection to the UHF reader is down. Either because the UHF reader is off or there is a problem with the connection between the UHF reader and mainboard.
Fatal:
| U | H | F | s | u | b | s | y | s | t | e | m | p | r | o | b | l | e | m | : | f | a | t | a | l | . | ||||||||||||||
| E | x | p | e | c | t | n | o | d | e | t | e | c | t | i | o | n | s | a | t | a | l | l | ! | ||||||||||||||||
| P | l | e | a | s | e | n | o | t | i | f | y | r | a | c | e | r | e | s | u | l | t | . | |||||||||||||||||
| ► | O | K | ◄ |
Permanent error code: FATAL ERROR: R-LOG
The UHF reader log files indicate a fatal error. It could be that it won't detect at all. Instantly check whether or not this is the case.
Unknown:
| U | H | F | s | u | b | s | y | s | t | e | m | p | r | o | b | l | e | m | : | u | n | k | n | o | w | n | . | ||||||||||||
| E | x | p | e | c | t | r | e | d | u | c | e | d | d | e | t | e | c | t | i | o | n | r | a | t | e | ! | |||||||||||||
| P | l | e | a | s | e | n | o | t | i | f | y | r | a | c | e | r | e | s | u | l | t | . | |||||||||||||||||
| ► | O | K | ◄ |
Permanent error code: FATAL ERROR: R-UKW
Please upload diagnostics of the affected decoder so we can further investigate.
Timeout (PHY):
| T | i | m | e | o | u | t | w | a | i | t | i | n | g | f | o | r | R | e | a | d | e | r | ( | P | H | Y | ) | ||||||||||||
| b | o | o | t | i | n | g | . | . | |||||||||||||||||||||||||||||||
| w | a | i | t | a | n | d | p | o | w | e | r | o | n | a | g | a | i | n | . | ||||||||||||||||||||
| T | o | b | o | o | t | w | / | o | U | H | F | i | n | s | e | r | t | A | c | t | i | v | e | E | x | t | e | n | s | i | o | n | . |
Permanent error code: FATAL ERROR: PHY
Please upload diagnostics of the affected decoder so we can further investigate.
Warnings
Info:
| A | C | T | I | V | E | e | x | t | e | n | s | i | o | n | p | l | u | g | g | e | d | i | n | . | |||||||||||||||
| T | o | a | l | l | o | w | t | h | i | s | b | o | x | t | o | b | o | o | t | w | i | t | h | a | n | ||||||||||||||
| e | x | t | . | a | l | r | e | a | d | y | c | o | n | n | e | c | t | e | d | , | c | o | n | t | a | c | t | u | s | . | |||||||||
| ► | O | K | ◄ |
This info screen is displayed when the decoder thinks it cannot boot while an active connection is connected. If the decoder actually boots with an Active Extension connected, all is good. If not, and you want this to be changed, please create a RMA and send the decoder in,