The USB Timing Box was unplugged during the race, did I lose all my detections?
No. Reconnect the USB Timing Box to your computer and the Timing Tab will reconnect automatically and read all detections recorded while the USB Timing Box was unplugged.

Participants are crossing the line, and I am missing detections
With the active system, you should always expect 100% detections. If you miss detections, something is definitely wrong.
First, check the loop power, and increase it if needed. If the loop power was too low and the chips have not been activated, you will unfortunately not be able to retrieve the detections.
Then, check that the black antenna is securely fastened to the USB Timing Box, and has direct line of sight to the transponders. If not, screw it on, and remove any obstacle. If the transponders have been activated but could not transmit data because of a wrong antenna placement, they probably stored the detection. On a lap course, simply wait for the next lap and you should get all missing detections. Otherwise, run the chips across the line again.

The USB Timing Box displays LOOP ERROR in the Timing tab or on the display.
Check that the loop is correctly connected to the USB Timing Box and has not been damaged. If detections come in anyway, you can ignore the warning. The message can wrongly appear if you are using loops shorter than our recommended minimum of 2 m.

Chip reads are coming up as UNKNOWN or creating participants with random number like 50001
This means that the chips detected are not mapped to any existing participant. If all chips come up like this, you probably forgot to load your chip file. Load it in the Timing tab, and the next reads should come up with the correct number. If only a few chips have this issue, you probably made a mistake in the chip file, which you can correct manually.
Once the chip file mistake has been corrected, click the stop button on your connection and delete the unknown participants. Then, press play again. This should rewind all previous detections and assign them to the correct participant this time.

I forgot to set the Start Time and don't know what it was.
When the first person crosses the finish line or if you know who it was navigate to that athlete's record in the Participant's window, then browse to Timing Raw Data, look for the last time you saw them at the approximate start time then set the Start Time to the nearest second before. In most races the winner will be on the front row at the start.

The times have not been saved to the correct lap number
This usually happens when your Minimum Lap Time is either too long or too short. Check your minimum Lap Time settings.

Unwanted Detections
By working with Raw Data you do not need to worry about too many detections, provided that your setup follows the guidelines given, unnecessary times will be automatically ignored by the system.
If you do need to invalidate a chip read, you can do so in the Chip Reads section of the Timing tab, or in the Timing Raw Data tab of a participant's entry in the Participants window.

What is the Kiosk mode used for?
This mode is only used for managing Transponders before or after the race, and not for timing.

In Chip Timing Window I cannot connect to the USB Timing Box. What's the problem?
Please ensure that you have closed the "TagReaderKeyboard" and "TagTool". The Timing cannot connect to the USB Timing Box at the same time as additional software.

What loop size and loop power is the best choice for a cycling event?
We recommend a width of 30-40cm (1.0 - 1.3 ft.) and a loop power of 30%. But do not take this as face value, and check your read height!

What loop size and loop power is the best choice for a horse race event?
We recommend using the max size of 60cm (2 ft.) and the max power of 100%.