Please follow the steps below to ensure a smooth return and repair process:

1. Contact Support:

   Please reach out to our support team to create a repair order in our system and inform us about the serial ID of your device. You will receive an RMA (Return Material Authorization) number for easy reference. Please let us know if you have a different delivery address for the return.

2. Prepare the Device:

   Before shipping, please remove all batteries, cables, and SIM cards — anything not permanently installed should be detached.

3. Packaging:
   • If possible, use the original packaging and remove any old label.
   • Clearly mark the outside of the package with the RMA number provided by our support team.
   • Ensure the Ubidium is securely padded inside the box to avoid damage during transit.
4. Shipping:
   • For better tracking and convenience, we will provide a UPS return label.
   • You will receive a confirmation once we have received your device.

5. Return Shipment:

   After the repair or upgrade has been completed and dispatched, you will receive an email with the tracking details.

6. Costs:

   Please be informed that the upgrade is free of charge.

For any further questions, please do not hesitate to contact our support team.