Payment

Invoice

You can find all your invoices in your customer account area:

Please note that we will initially create a proforma invoice. It is legally required to issue proforma invoices before the invoice is paid and the goods are shipped.

This is because the final invoice must include the date of service provision. As long as an invoice is not paid and the goods are not dispatched, we cannot issue a final invoice.

Invoices must be checked for accuracy within 8 weeks, after which time they may no longer be corrected or adjusted.

Statutory VAT (EU-country)

The VAT rate of the destination country is applied on the invoice (exception: triangulation transactions).

VAT is paid in the country where the consumption of goods and services takes place. A business that delivers goods to a business in another EU member state is generally exempt from VAT. However, there are documentation and reporting obligations associated with this.

Please enter the valid VAT ID of the invoice recipient in the designated field in the billing address section.

Alternatively, you can save your VAT ID in advance in your customer account under "Your Data" so it is automatically applied to future orders. As soon as you enter a different invoice recipient, the VAT ID must be updated accordingly.

Please note that we can only consider a VAT ID for tax-free invoicing if it is correctly provided at the time of the order.

We kindly ask for your understanding that we cannot retroactively adjust invoices that have already been issued and paid if a valid VAT ID was not available at the time of the order.

Which Payment Methods are offered?

The available payment methods vary from country to country.

Orders from Headquarters

  • credit card
  • direct debit

 

Orders from USA

  • Credit card (for American Express card, please use the link to PayPal)
  • PayPal

 

Orders from Australia

  • PayPal
  • payment on invoice

 

Orders from Switzerland

  • payment on invoice

 

Orders from Malaysia

  • payment on invoice

 

Orders from LATAM

  • payment on invoice

 

Orders from India

  • payment on invoice

 

In some countries, only payment in advance is possible. In such cases, we commence production only upon proof of payment or a payment confirmation.

Please be aware that in some countries, due to current high transaction fees, we are unfortunately unable to offer PayPal or credit card options other than MasterCard and Visa.

If your credit card payment is unsuccessful, you will automatically receive an email with a payment link at a later time. In this case, please refrain from placing a new order.

Once your payment has been processed, we will be unable to make any changes to the payment method.

Proof of Payment

If you choose to pay in advance and have to transfer the payment, you can also expedite the process by sending us a payment receipt.

A payment receipt must include the following information:

  • Our company name
  • Our bank account details
  • The transferred amount
  • The order ID as the payment reference

Receipt

We do not issue receipts for paid invoices. Once an invoice is paid, we note it at the bottom of your invoice. You will also find the payment method mentioned there.

Different Delivery or Billing Address

Can I order to a different address?

You will be asked for the delivery address during the order process. This is normally the address that is assigned to your account, if you want the order delivered to a different address you can enter the new address. When ordering individual print products via the shop, you can also change the delivery address in the print preview.

 

Can I have a different billing address?

Normally, the billing address is the one assigned to your account. If you want to order with a different billing address, you are able to add this during the order process in the webshop. When ordering individual print products via the shop, you can also change the billing address in the print preview.

Shop Voucher

If you have received a shop voucher, you can find it in your customer account under the "Overview" section.

Please note that for each order, a maximum of 50 % of the purchase value, excluding shipping costs, can be applied with the voucher. The remaining balance will be retained and deducted from subsequent orders.