Check for firmware updates monthly.
Keep your decoder clean. You can use a rag with a light cleaning fluid to gently wash off the faceplate of the decoder as well as the outside of the case. NEVER spray cleaning solutions directly on the decoder. First, spray the rag, then use the rag to wipe surfaces.
You can use an air compressor or a can of compressed air to gently clean out the various ports on the decoder faceplate.
Make sure there is no debris in any of the ports, specifically the Ethernet ports. These are large enough to catch small debris which can cause connection issues. If you see any, a q-tip soaked in rubbing alcohol can be used to clear the debris and clean the port. Be very gentle when doing this so as to not bend any of the internal pins.
Look for any damage to the decoder. On occasion, the BNC connectors on the back can get smashed and no longer allow for an antenna to be connected.

Run a battery test to make sure your decoder's battery can last the recommended time.
Check our online shop to see if your decoder qualifies for any of our update offers.
Install the latest firmware update, especially if the decoder has been sitting for several months with no use.
Check the various functions of your decoder.
- Check all keypad buttons work.
- Plugin Active Extension (if you have one) and verify the decoder connects and switches to Active timing mode.
- Plugin a USB flash drive and verify passing files are downloaded.
- Install a SIM card (if you have one) and enable Upload. Verify the decoder connects over cellular. If it does not connect, check the GSM connection process stages to see where it might be getting stuck.
Sync GPS module after prolonged storage. This can be done by leaving your decoder powered on, outside in an open space for at least an hour. This allows the GPS module to communicate with satellites for a while so it can resync itself.