All print products, except for "regular bibs" are subject to our print approval process.

Production will start as soon as you have approved of our print preview.

Print Products

Questions regarding the Ordering Process

Layout

If you order our custom printing products, you have the freedom to design them according to your preferences.

You have the following options:

You can send us a self-designed layout. Please refer to our data sheet for guidelines, where you'll also find templates available for download for each printing product.
You can send us individual design elements from which we will create a layout for you (e.g., logos, backgrounds, etc.). If you already have an idea of how it should look, feel free to include instructions regarding placement preferences in the remarks field.
If you don't have your own layout, you're welcome to use the layouts from our online shop. All layouts visible in our product images can be utilized for your order as well. However, modifications to these templates are limited. If you wish to use one of these layouts, please indicate so in the remarks field during the ordering process.

Please note that we do not offer extensive design services. Therefore, we cannot undertake elaborate image retouching, make significant adjustments to existing data, create new graphic elements, or design complete layouts.

If you have any questions regarding layouts, feel free to contact our Customer Care Team at shop@raceresult.com.

Data Submission

What needs to be considered when delivering data?

Print file

Please send us your print file without the following elements:

Placeholders for bib numbers
Placeholders for personalizations (e.g., names)
holes
Rounded corners
Contour lines directly on the final format
Die-cut / perforation lines

Additionally, feel free to send us a preview file alongside the print data so we can have a clear understanding of your requirements.

File Format

For a smooth process, we recommend using the specified file formats. Other formats may not be supported.

Please send us your layout in one of the following formats:

PDF (fonts embedded or text converted to outlines)
AI / EPS (include fonts and links)
JPG / PNG / PSD / TIFF
INDD (include fonts and links)

Technical Requirements

Resolution: 300 dpi
Color mode: CMYK (no RGB or spot colors)
Profile: ISO Coated v2

If your data uses a different color space and / or profile, we will convert it accordingly.

Bleed

We generally require a 2 mm bleed on all sides of your file. Please note that some products may have different requirements. For detailed measurements, please refer to the product-specific guidelines in our data sheet. Bleed is essential for production due to tolerances.

Die-Cut and Perforation Lines

If you order a custom die-cut, we need the following files:

Print file as described above
Separate vector file for the die-cut shape (AI / EPS / PDF)
Preview file showing the placement of desired elements including the die-cut shape

Please set up the die-cut as follows:

All lines as a spot color
All elements must have the attributes "Overprint Fill" and "Overprint Stroke"
Line thickness: 0.25 pt
Use only solid lines (no dashed lines)
For cut and perforation lines, use different spot colors with clear labeling

Are there tolerances in color or production?

Detailed information can be found here.

Are there templates available for download?

We provide free templates for Adobe InDesign, Illustrator, and Photoshop for each product. You can find them in our data sheet: Templates.

I want to use the same layout from a previous order. Do I need to upload the file again?

If you want to reorder using the same layout from a previous order, please provide the relevant order number. We will gladly reuse the layout without requiring you to upload new data.

Please also check the information provided here.

If you have any questions, we are happy to help.

We look forward to your order and working with you.

Number Ranges

How do I enter my desired number range?

During the ordering process, you can specify the desired number range to be printed. Several options are available to you.

Sequential number ranges

For sequential number ranges, you can use our convenient quick entry feature under "Enter range(s)." The total quantity will be calculated automatically. Additionally, you can specify how many times each individual number range is needed.

Excel File

Alternatively, you can provide us with an Excel list containing the desired order numbers via the "Upload File" option. Please note that a personalization fee applies for this service. You can find more information about it here.

Non-sequential Number Ranges and Special Numbers such as Relay Numbers

If you do not need sequential numbers or special numbers, such as batch numbers, please select the "Enter Description" option. Here, you can enter the numbers separated by commas.

Example: 1, 3, 5, 22, 30-50, 101

You can still enter sequential number ranges (like 30-50 in the example above). This option primarily simplifies the input process when dealing with a large set of non-sequential numbers.

Please note that in such cases, the total quantity of your ordered numbers must be adjusted manually in the input field, as the system does not calculate it automatically.

Relay numbers can, for example, be entered as follows:

1A-20D or 1-1 to 10-3.

Based on this description, we will create a print preview for you with the following numbers:
1A, 1B, 1C, 1D to 20A, 20B, 20C, 20D or 1-1, 1-2, 1-3 to 10-1, 10-2, 10-3.

Without numbers

If you do not want any numbers on the front of your race bib, please select the "Without Numbers" option. In the next step, you can still personalize your race bib according to your preferences, such as adding participants' first names.

Please note, however: For race bibs with a transponder, we still require the numbers needed to encode the transponder on the back. Simply provide us with the desired numbers for this purpose.

Setup Fee

How much is the setup fee and when do I need to pay it?

We produce every order individually according to your specifications, as such we have costs to setup the tools, machines, and files. Therefore, there is a setup fee for every order, this also applies to reprints.

Personalization

Are there any personalization fees?

Our print products can contain individual data depending on the participant. As soon as you

submit an Excel list or
use data from a RACE RESULT 12 event file or
provide QR codes or graphics from third-party services for recognition and photo distribution platforms

There will be a one-off cost of 15 EUR / 15 USD for personalization.

The following variables are free of charge, if they do not need an Excel file and do not have a RACE RESULT 12 event ID linked:

Simple bib number ranges
Barcode / QR code
Relay numbers
Layout -> entire layout or only logo change
Texts such as competition name per number range
Color changes of areas and text

How do I submit personalization data?

When using RACE RESULT 12, you can link the event ID during the order process.
You can upload one single Excel file during the order process or send it to shop@raceresult.com (please include order ID).

Reorder

I would like to reorder a job. How can I do that?

You can view your previous orders at any time in your customer account.

Please select the same products as your last order when reordering through our online shop and indicate that you would like us to use the layout from your old order. Please include the old order number. If there were multiple sets in your old order, please also provide the name of the set. For added security, you can also send us a screenshot.

All our orders with customized print products include a set-up fee so that we can produce individually, this also applies for repeat orders. Click here for more information.

Tear-Off Tags / Cutting Die

What is a tear-off tag?

A tear-off tag refers to an area of the material that can be easily and cleanly separated from the race bib using perforation.
This perforation line is created by mechanically punching the material.

Why do I need a tear-off tag?

A tear-off is useful when information needs to be provided separately from the race bib without ordering and combining a separate product. Examples include luggage tags, vouchers, tickets, etc.

What options does RACE RESULT offer?

When ordering a product in our online shop, you will find the available options under "Substrate Features," provided that a tear-off tag is possible for the selected product.

Detailed information about the available options can be found in the sub-items or by clicking the question mark symbol next to the tear-offs in the shop.
Please note that the exact position of the tear-off is predetermined for each variant.

If you require a tear-off with a custom size and shape, we are happy to create a custom die according to your specifications. With this option, the number and positioning of the tear-offs can be freely chosen.

However, please note that we must first individually check the feasibility for production reasons, which may extend the production time for custom dies.

Tolerances

Are there tolerances in printing?

When printing, there may be shifts between the preview and the final product, which can be caused by various factors such as the cutting tool, the printing machine, or the material. To ensure that the final printed product has a clean and professional appearance despite these tolerances, a bleed of 2 mm is added to all sides when designing the layout. It is important to note that the bleed of 2 mm must be added on all sides of the layout. This means that the layout is a total of 4 mm larger in height and 4 mm larger in width than the final printed product. It should also be noted that important elements such as text or images that are close to the edge of the layout must be placed within the actual layout to prevent them from being cut off. The safety distance to the edge is 4 mm.

In printing production, a registration shift of up to 1 mm may occur due to production. The registration shift refers to the alignment of the color separations with each other. During the printing process, the individual colors can shift slightly, which can lead to a deviation in the registration of the colors. However, this registration shift is a normal process in printing and cannot always be completely avoided due to the material properties and printing machines.

As a result, there may be fluctuations from sheet to sheet, which can affect the position of

cutting edges
holes
Extra holes (if ordered)
Rounded corners
Perforation lines (for both standard tear-offs and special die-cuts)

Are there tolerances in color?

The preview of the data is only a simulation of the future printing result and has no binding effect on color. This is because the CMYK color mode cannot be displayed in the preview. The output on the monitor always occurs in RGB mode and the resolution is not true to the original. Therefore, the data preview cannot be equated with a proof / plot! If you want to be sure that the colors will meet your expectations later, you can tell us the exact CMYK values. We convert RGB and hex colors.

Formats

What formats are available?

You will find all available formats in our online shop. They range from DIN A6 to DIN A4.
If you require a non-standard size we have the special size, this offers any custom size from 3 x 6 cm to 31 x 44 cm.

Which format do I need to order?

We offer various formats for race bibs in our shop. Please always order the following formats:

<= A6 (148 x 105 mm) = Race Bibs / MTB plates A6

A6 <= A5 (210 x 148 mm) = Race Bibs / MTB plates A5

A5 <= A4 (210 x 297 mm) = Special Size Race Bibs / MTB plates
Our standard special size is 230 x 200 mm.

A4 = Special Size Race Bibs / MTB plates
If you require a size larger than A4, additional costs will apply. We will inform you of these costs individually upon request.

If you prefer a different format, please specify the exact format when placing your order in the shop. During the configuration process, you have the option to select a special format. By clicking on "Individual special size" two input fields will appear where you can enter your desired width and height:

Please note that not every format can be produced for race bibs with transponders. We need to individually assess whether the requested format is feasible. This may result in delays in the approval process. Therefore, please plan accordingly and allow extra time for this.

I want to order an individual cutting die, which format do I need to order?

The format to be selected is based on the above-mentioned rules. The final format, including all tear-off tags, must be taken into account. You can find more information here: cutting die.

Please note that the price may change if the selected format needs to be adjusted to meet the requirements.

Materials

What materials are used?

Bibs

We print our bibs on "Tyvek®" 75 g/m². "Tyvek®" is a non-woven Polyethylene fiber material. It is very light, does not rip, is breathable, and waterproof. The bibs are extremely durable and 100 % recyclable. Please note that "Tyvek®" can not be printed on by regular laser printers.

Bike Plates

We use Polypropylen 234 g/m² (300 μm) or 317,5g/m² (400 μm) for our Bike plates. This material is also waterproof, form-stable, and 100 % recyclable.

Flyer

We print our flyers on "Profi Silk (matt coated)" 135g/m². This PEFC certified material has a smooth and homogeneous surface. It impresses with brilliant colors and good readability.

Sticker waterproof

For our waterproof stickers as well as for the Triathlon Sticker Set and the Seatpost Sticker, we use the waterproof adhesive film "Digilabel PE white matt" 210 g/m2 of which film 100 g/m².

Sticker water soluble

For our water soluble stickers we use the water soluble adhesive paper "Digilabel matt" 200 g/m² of which paper 90 g/m². To ensure an easy use, the back of the stickers is pre-cut.

Letter / Info Sheet

We print our letters / info sheets on "Digigold IceWhite" 90g/m2. This uncoated material is wood-free and has a bright, high-white appearance.

We offer free samples for all materials, except for the letter / info sheet. Click here to order.

Print Approval

Do I get a print preview before production?

Yes, we will send you a print preview for every layout, you can still request changes at this point. Once you approve the preview, the layout goes to production and can not be changed anymore. Please note that colors can look different depending on the monitor you are using.

For all custom print products we can not give any refunds once they are produced.

Bibs

All print products, except regular and RACE RESULT bibs are subject to our print preview process. production will only start after your approval.

Backside Print for Bibs / MTB Plates with Transponder

Is it possible to print text or designs on the back of bibs / MTB plates?

Yes, it is possible to print on the back of bibs and MTB plates. Our high-quality printing ensures that graphics and text remain clear and durable throughout the event.

If you want to order Bibs or MTB plates with transponder, the placement of the transponder must be taken into consideration. Transponders are embedded in a designated area, which limits the printable space on the back. However, to provide you a maximum flexibility while meeting a wide range of expectations, you have four options to choose from for the backside. Each option offers unique advantages.

Please refer to the respective sub-articles for more details.

Backside Print for Products without Transponder

Is it possible to print text or designs on the back of print products?

Yes, it is possible to print on the back of bibs, MTB plates, flyers and letters. Our high-quality printing ensures that graphics and text remain clear and durable throughout the event. The entire back surface is available for custom printing. This allows great flexibility in design, for example for sponsor logos, race information or safety instructions.

You can choose between black-and-white or color printing options directly in our shop:

Stickers

Envelopes

How long does the production of envelopes take?

Please see Delivery, Delivery Time and Cost

Can the envelope be fully printed on?

Envelopes can only be printed on an area of A4 (210 x 297 mm). Unfortunately, borderless printing is not possible.

Please note that full -surface graphics and / or color areas cannot be printed due to the pressure process. You can find further information in our data sheet.

Why do the colors differ on the envelope compared to the bibs?

The envelopes are printed using an inkjet printer, the ink seeps into the paper. Because of that the colors are not as vibrant.

Can the envelopes be shipped to the customers directly?

Please note that the race packs will be shipped to you.
Direct shipping to your customer is not possible.

Passive Transponders

The RACE RESULT passive transponders are encrypted and specially coded to work with RACE RESULT systems.

For other systems it will be necessary to generate a chip file using the unique transponder code, we cannot produce transponders with specific chip codes for any third party system.

Bib number with transponder

What's the difference between single and duo bib numbers?

Single race numbers come with only one transponder on them, duo come with a pair of transponders.

Generally, we recommend having a redundancy in your main timing setup, so either one system with duo race numbers, or two systems with single race numbers.

Bib numbers with transponder in 230 x 200 mm or custom format?

A5 is not big enough? You wish to get larger race numbers?

In this case, we offer bib numbers with the format 230 x 200 mm.

More information about the configuration in the online shop can be found here.

Please note that the maximum dimensions are 297 x 210 mm. Should you need an even larger format, please contact us via shop@raceresult.com.

Bib Transponders

How should I stick the transponders on the bibs?

To work with race result antennas the transponders must be stuck vertical and there should be at least 10 cm between two transponders

What is the difference between bib transponders and simple tags?

Bib transponders are made for running events or other events where the bib is worn close to the body. The foam spacer on the bib is there to provide some distance between the transponder and the human body, as the human body is made of about 70 % water, which absorbs the radio frequencies used in timing systems.

The simple tags are for applications away from the human body, i.e. on bike race numbers.

Can I request certain letter codes for the "A-Z Bib Transponders"?

The "A-Z Bib Transponders" come on rolls of 1000 transponders. These do not contain the bib number, but instead a chip code, e.g. P-1 to P-1000.

You will need a chip file in your software!

If you need a certain prefix, please leave a comment in the order, otherwise you will receive a letter prefix at random. The prefix always consists of one letter only.

Recycling of Transponders

According to the ElektroG (German Electronics Law), UHF-Transponders are defined as electronics.

To save resources these should no longer be disposed of in the regular household trash. You can deposit your used transponders at any electronics recycle collection center. These are usually located at waste management and recycling centers as well as big electronics stores, where all electronics will be recycled and converted for reuse.

Please follow your country's local government laws for recycling and disposal of all electronics.

Race Number Belt

Can I change the length of the race number belt?

The length of the race number belt is adjustable at the buckle.

The race number belt is made for our standard race numbers and cannot be adapted for other sizes.

Is the race number belt usable by kids?

The race number belt is made for sizes 164 and up and can be used by teens and adults.

Can the race number belt be printed on?

No this is not possible.

HuTags

The codes of the HuTags always consist of four letters and three numbers.

Every customer receives a unique letter prefix, which is reserved for that customer. We always begin production of new HuTags with the number 001 going up. For every new order, the next highest unused number with the same letter prefix is automatically produced. The prefix is systematically assigned and it is not possible to choose a prefix.

Every HuTag code is unique to avoid duplicates and problems with timekeeping, so it's not possible to produce replicate codes. This also means it is not possible to reproduce a HuTag with a code that has previously been produced.

For more information on HuTags, please click here.

For proper maintenance of HuTags, please click here.

Repair Orders

If you need to send in equipment for repair, please follow these steps to create a repair order (Return Material Authorization):

Log in to your customer account at www.raceresult.com.
In the left menu, go to "Repair/Service Orders".
Click on "Create New Repair Order".
Select the appropriate device type, enter the corresponding serial number (e.g., D-5123, A1234), and provide a detailed error description. Please note that an incomplete problem description may cause additional effort and delay the repair process.
Repairs are carried out without a cost estimate. If you require a cost estimate first, please mention this in the error description.
Specify which accessories you will include in the shipment. For Active Systems, please include all cables (data cables, power cables), as they could also be damaged or causing the issue.
Indicate when you need the equipment returned. This helps us prioritize repair orders internally to ensure equal service for all customers.
Click "Add to Cart" to place the repair order in your cart. You can now add additional repair orders or other purchase items to your cart. Please do not order printed products together with a repair order.
By clicking "Checkout", you can complete your order as usual.
After clicking "Submit Order", you will receive a confirmation in multiple ways:
- The repair order number will be displayed on your screen.
- You will receive an order confirmation via email with all details and shipping instructions.
- The repair order will be listed under "Your Repair Orders".
Carefully pack the device and write the repair order number on the package before sending it in.

Upgrade Options

Decoder Upgrade Option

Upgrade and Service for older RACE RESULT Systems

Includes:

Update of the system boot-loader
New GPS module and Mounting
New 4G / LTE module including a new front panel connector for an external antenna.
Upgrade of charging circuitry
Battery change
Reliability and Component Quality Upgrade
System check
On request optional RFID reader of the latest generation (+1000 EUR / +1100 USD surcharge)

If your mainboard is older than version 1.3, we need to replace it and charge 180,00 EUR / 200 USD extra.
(Note: MB versions displaying 1.3 means your main board needs replacing)

4G / LTE Upgrade for 4000 / 5000 Decoder

RACE RESULT upgrades your decoder to 4G / LTE and performs a full functionality check.
This includes a new front panel connector for an external antenna.