If there is an error sending the email during online registration, an error message will be sent to the customer's email address.
This will contain the event ID and time, as well as the trigger (context) and the error description.
Example:
Dear Joe,
An error occured in event 123456:
Timestamp:2024-01-01T12:45:09+02:00
Context:
AfterSave actions of registration "Single-Registration", ID 123
Error:
error sending email in AfterSave actions: no email given
We kindly ask you to check and if possible fix the problem. Feel free to contact us in case you have any questions about this issue.
Kind regards,
Your RACE RESULT team
Common errors:
Error: error sending email in AfterSave actions: no sender given
Explanation: There is no sender in the email template used to send after registration.
Error: error sending email in AfterSave actions: no subject given
Explanation: There is no subject in the email template used to send after registration.
Error: error sending email in AfterSave actions: no email given
Explanation: The field for the participant's email address is not requested/saved in the registration form.
Error: error sending email in AfterSave actions: error sending email: gomail: could not send email 1: 450 4.1.2 <sample@wrongurl.com>: Recipient address rejected: Domain not found
Explanation: The email could not be sent because the participant's address could not be reached. This is very often a typo.
Error: error sending email: gomail: could not send email 1: 450 Requested mail action not taken: mailbox unavailable
Mail send limit exceeded.
Explanation: The sending limit of the mail server used has been reached because most providers have set limits to protect against spam mail.
Error: error sending email in AfterSave actions: error sending email: gomail: could not send email 1: 450 4.7.1 <sample@participant.com>... sample@organizer.com has exceeded 5000 messages per 1 day
Explanation: The sending limit of the mail server used has been reached because most providers have set limits to protect against spam mail. Here with the detailed information that the daily limit of 5000 messages has been reached.
Error: error sending email in AfterSave actions: Post "https://messy.raceresult.com/emails/send?sync=true": context deadline exceeded (Client.Timeout exceeded while awaiting headers)
Explanation: The receiving email server did not respond to the request within the expected time. The exact reason can be found on the recipient's side.
Note:
The ID listed in the context is the ID of the participant whose registration triggered the error.