When you return hardware to us in Pfinztal (Germany), please note the following:

• Return the equipment directly after the rental period ends.
• Always use a shipping provider such as UPS, FedEx or DHL. Do not use your local postal service.
• We recommend you insure the return shipping for the full replacement amount with your carrier.

Important for rentals returning from outside the EU:

• You must always include a low-value commercial invoice and declare the goods as returned goods. Otherwise, import costs will be charged to you. Add the order ID in the commercial invoice as a reference number.
• The original commercial invoice from when we shipped the goods to you should also be included (this can be requested from us). The declared value on the two commercial invoices must match.
• If the products contain batteries, please make sure to use our cartons with the corresponding battery labels. Otherwise, delays may occur or the goods may be returned to you. Please ensure that the applicable section is indicated on the label (e.g. “SI 967 II”). In addition, it must be ensured that the battery labels are not covered, damaged, or made illegible in any way.
• Shipping incoterm: EXW

Delivery address:
race result AG
Joseph-von-Fraunhofer-Str. 11
76327 Pfinztal, Germany
+49 (721) 961 409 00

If you have any questions, please feel free to write to us at customs@raceresult.com.