If you need to send in equipment for repair, please follow these steps to create a repair order (Return Material Authorization):

1. Log in to your customer account at www.raceresult.com.
2. In the left menu, go to "Repair / Service Orders".
3. Click on "Create New Repair Order".
4. Select the appropriate device type, enter the corresponding serial number (e.g., D-5123, A1234), and provide a detailed error description. Please note that an incomplete problem description may cause additional effort and delay the repair process.
5. Repairs are carried out without a cost estimate. If you require a cost estimate first, please mention this in the error description. Repair costs are calculated based on both parts and total workhours spent diagnosing and repairing systems. 
6. Specify which accessories you will include in the shipment. For Active Systems, please include all cables (data cables, power cables), as they could also be damaged or causing the issue.
7. Indicate when you need the equipment returned. This helps us prioritize repair orders internally to ensure equal service for all customers.
8. Click "Add to Cart" to place the repair order in your cart. You can now add additional repair orders or other purchase items to your cart. Please do not order printed products together with a repair order.
9. By clicking "Checkout", you can complete your order as usual.
10. After clicking "Submit Order", you will receive a confirmation in multiple ways:
    • The repair order number will be displayed on your screen.
    • You will receive an order confirmation via email with all details and shipping instructions.
    • The repair order will be listed under "Your Repair Orders".
11. Carefully pack the device and write the repair order number on the package before sending it in.