Please follow the steps below to ensure a smooth return and repair process.

1. Create an RMA

   Please create an RMA order in the online shop through your customer area.
   You will receive an RMA (Return Material Authorization) number for easy reference throughout the process.

2. Prepare the Device

   Before shipping the device, please ensure the following:

   • Remove all batteries, cables, and SIM cards.
   • Detach anything that is not permanently installed, unless it is the cause of the repair.

3. Packaging

   Please follow these packaging instructions:

   • If possible, use the original packaging and remove any old shipping labels.
   • Clearly mark the outside of the package with the RMA number.
   • Make sure the Ubidium is securely padded inside the box to prevent damage during transport.

4. Shipping

   For better tracking and convenience, we can provide a UPS return label. Shipping costs will be charged to you.

   Please let us know if we should arrange a UPS collection from your location.

   Please ship the device within one week after creating the RMA.

   You will receive a confirmation once we have received your device.

5. Repair Process

   If you would like to receive a cost estimate before the repair, please indicate this when creating the RMA order. The repair will only begin after your approval.

   If no cost estimate is requested, we will start the inspection and repair process immediately and return the device to you within 14 days at the latest.

   If you require a replacement device during the repair period, please contact info@raceresult.com.

6. Return Shipment

   Once the repair has been completed and the device has been dispatched, you will receive an email containing the tracking details.

   If you have any further questions, please do not hesitate to contact our support team.