Support

For support enquiries please contact us via email stating your customer number:

support@raceresult.com.au

We monitor our emails constantly, and will do our best to always answer inquiries within 24 hours.

Customer Care

If you have questions regarding an order, bib layout, delivery date etc., please contact

shop@raceresult.com

Sales

If you need further product information or advice, please contact:

info@raceresult.com.au
Tel.: +61 3 9553 5800

Questions regarding an event

For questions regarding a particular event, please contact the organiser or the timer directly. You will generally find their contact details in the footer of the event page on my.raceresult.com. Registration receipts are exclusively issued by the organiser.
For inquiries regarding our payment processing service, you can contact us at:

payment@raceresult.com

Conditions for emergency support:
We want to offer you this service free of charge. However, if, in our opinion, the emergency is due to a lack of preparation and training on your part, we will charge our support as follows:
Mon-Fri $3.90 AUD per started minute, Sat-Sun 11am-6pm $5.90 AUD/min, Sat-Sun 6pm-11am $6.90 AUD/min. Prices exclude GST.

To avoid delays, please have your customer number ready.

24/7 Emergency Service

If you have an urgent technical problem or need additional material for your event, we will be happy to assist you at any time of the day or night.

Please only use this number in absolutely urgent emergencies. An acute emergency exists when your event is a shipwreck, and you don't have a solution within 60 minutes. If this is not the case, please write an email. We read them - even on weekends.

Headquarters

race result AG
Joseph-von-Fraunhofer-Str. 11
76327 Pfinztal

Offices around the world

RACE RESULT Switzerland
race result swiss gmbh
Hanno Maier
Hardstrasse 40
8570 Weinfelden
RACE RESULT Americas Inc.
Mark Bockmann
5721 Arapahoe Ave. Suite A3
CO 80303 Boulder
RACE RESULT Australia
Event Timing
Aaron Clarke
Unit 28, 337 Bay Road
VIC 3192 Cheltenham
RACE RESULT France
Gérald Chalamet
9 Bis Chemin du Vieux Chêne
38240 Meylan
RACE RESULT UK
Sports Timing Systems Ltd
Unit 9 Lymedale Enterprise Court
Dalewood Rd, Lymedale Business Park
Newcastle, Staffordshire, ST5 9QH
RACE RESULT Denmark
Ib Stokkebye
Vindelevvej 33
7300 Vindelev
RACE RESULT Slovakia
Videocom Štancel, s.r.o.
Hlavné námestie 37
060 01 Kežmarok
RACE RESULT ASEAN
Elliot Tabraham-Dowers
Suite 11.01, South Wing Menara OBYU,
Damansara Perdana

47820 Petaling Jaya

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